Terms and Conditions
Welcome to SellaStudio.com. Please be advised that by accessing, browsing or using our website you agree to the following Terms and Conditions.
All materials on SellaStudio.com including images, text, logos are the property of SellaStudio.com and are protected by United States intellectual property laws. Information or software on SellaStudio.com for personal, non-commercial viewing only. You have a permission to temporarily view, download, and copy the materials on this site for personal use only. After your viewing of these materials, you must destroy any downloaded materials whether in electronic or printed format.
You may not:
- remove any trademark, copyright or other proprietary notations;
- modify any materials located on the site;
- use the materials for any commercial purpose;
- transfer the materials to another person or any other server.
Material displayed on SellaStudio.com is regularly checked for accuracy and is presented “AS IS”, “AS AVAILABLE” basis. SellaStudio.com makes no warranties, and hereby disclaims all warranties of any kind with respect to this site and its contents, whether express or implied including but not limited to warranties of title, merchantability and fitness for a particular purpose of use. SellaStudio.com makes no warranty that the site will be uninterrupted, secure and error-free. Information on SellaStudio.com or any other website to which the Site is linked may include inaccuracies, mistakes or typographical errors. SellaStudio.com reserves the right to correct errors, inaccuracies and omissions, related to product descriptions, pricing and availability. You use any material distributed, downloaded, or accessed from the Site at your own risk and discretion. SellaStudio.com assumes no responsibility, and will not be liable for, any errors, inaccuracies or omissions found on SellaStudio.com or any other website to which the Site is linked may include.
sellastudio.com are not manufacturer. We are the retail store, and we do not design, produce, modify and do any changes to the products we sell at Sellastudio.com. Description of the products specifications is written to the best of our ability on an "AS-IS" basis provided by the manufacturer. Sellastudio.com does not claim responsibility or liability for manufacturer changes in dimensions, weights, color, material and style. Sellastudio.com does not have any responsibility for the quality control of the products or the specifications of the products. Information and specifications are subject to change without notice. Sellastudio.com offers no warranty on any product and does not guarantee that products will continue to work as that is provided by the manufacturer warranty (if available).
Any claim relating to SellaStudio.com shall be governed by and construed under the laws of the State of New York without regard to its conflict of law principles. General Terms and Conditions applicable to Use of a Website.
What Information Do We Collect?
While using our Service, the following personal information may be collected, stored and used:
- Customer's personal information, such as your name, address, phone number, financial information, e-mail address. This information will be used only by our company to send information about promotions, orders, and services.
- We automatically receive and store certain types of information when you visit Sellastudio.com. We use this information to better understand and serve our customers. The information we collect and analyze include information gathered from your computer (Internet Protocol ("IP") address, page views and website navigation, browser type and version, operating system, length of visit, geographical location).
- Any other information that you choose to share with us.
Using Your Personal Information
The personal information gathered from you is used to process your transactions, to send information about promotions, orders, and services. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you wish not to receive these emails you may remove yourself from our list by logging into your account, and modifying your newsletter delivery options.
Security Of Your Personal Information
We respect your privacy!
All the information SellaStudio.com gathers will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Credit card or check information is only shared with financial institutions that process your payment. They have access to personal information needed to perform their functions, but may not use it for other purposes. Credit card numbers and info are not stored anywhere. Shipping information is shared with shippers that fulfill your order. SellaStudio.com uses many different security techniques to protect any information under our control. All electronic transactions you make to or receive from us will be encrypted using SSL technology, fraud protection and complete defense of your data being stolen in any way is 100% guaranteed.
Cookies/Search Engine Analytics
Google Adwords and Google Analytics do collect some anonymous information about visit, page clicks, browser version, etc. This type of information is collected on almost every single website on the net and used solely for statistics.
Links To Other Sites
We may share your personal information with service providers. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. We leave the right to file the complaint and share the information provided at the time of purchase to judicial or other government officials. Other than these extreme cases, your personal information will be shared with no one.
Payment & Taxes
What payment options do you offer?
We accept the following methods of payment:
- All major credit cards (Visa, MasterCard, Discover, AmericanExpress);
- Debit cards with the Visa or Master Card logo;
- COD (Cash on Delivery) option. Only for NYC area and NJ, for all other states, please call or see at the check out if you qualify;
- Payments made via: PayPal, Amazon;
- Payment information is protected by many layers of security to keep your information safe.
Do you charge SALES TAX?
We are based in New York, therefore sales tax of 8.875% will be charged for orders shipped to New York only.It will be automatically included at your checkout.
We work with 10+ manufactures and order our products directly from them. All furniture items that are listed on our site are available as reported by the manufacturers and to the best of our knowledge. Most of the products that we offer are in stock and can be delivered almost right away. But some times, when the product page displays In Stock status for the item, we can find out that the product is Out-of-Stock, Backordered or even Discontinued. We do not take responsibility for these cases, because manufacturers doesn’t provide with the daily inventory updates.
Special Order - this is a made to order product and shipping time will be extended.
Back Order - this is popular items which sell out quickly and temporarily on back order.
Customer may cancel the order within the first 24 hours of placement, without any restocking fees or charge. Please give us a call or send us an e-mail.If order was shipped from our warehouse and order cancellation is requested, 20% re-stocking fee and return shipping fee will be applied.
Please note that the special orders cannot be canceled or returned.
How do I cancel my order?
If you need to cancel your order, please contact us immediately.
Customer Service Phone: (800) 549 - 0605
Customer Service Email: [email protected]
Shipping & Delivery
We have three methods shipment available:
- In-Home Drop Off
- Delivery With Installation
- Curbside Delivery
- In-Home Drop Off: your items will be delivered inside of your residence and placement in the room of your choice.
- Delivery With Installation: your items will be delivered inside of your residence, unpacking, full assembly and placement in the room of your choice.
- Curbside Delivery: your items will be left at the curb, inside your driveway or placed next to your front door. Signature will be required. Please note that this service does not include delivery inside your home or office.
It is customer's responsibility to measure their space and make sure that the furniture will fit through doorways, hallways, stair-cases and elevators. Othervise the customer is responsible for 20% re-stocking fee and return shipping fee. Customer takes full responsibility for ordering the correct configuration, size, material and color.
Our delivery personnel do not moving or removal any old furniture. Please make sure that your apartment/house is clear of old furniture, before delivery personnel arrive.
Please let us know if your building is not equipped with an elevator. For 2+ floor deliveries we may require additional fees.
We don't take with us any boxes or packaging materials after delivery is done, but we can assist you in storing packaging materials outside in your garbage place.
Our delivery personnel don't hook up any electrical wires and hang anything on your walls, because we are not insured for such services.
Inspect the merchandise for damage before you sign the Delivery Invoice. If your merchandise has been damaged during shipping, please let us know immediately. Make a note on the Delivery Invoice, take a picture of the damaged item and contact our office at (800)549-0605 or [email protected]
By singing the Delivery Invoice you are accepting that your received your furniture "in good condition", satisfied with delivery and agree with Terms & Conditions described at www.sellastudio.com
No Claims will be allowed if the Delivery Invoice has been signed for clear at the time of delivery.
Customer service is our top priority. If you are not 100% satisfied with your purchase, you can return or exchange it. All returns must be made within 14 days from the original delivery date. Damage or defect is not a valid reason to return the product. If an item arrived damaged replacement will be sent out at no cost to you.
For return or exchange merchandise, please follow next steps:
- Please notify our customer service representative within 14 days after the delivery.
- Merchandise that has been assembled is not returnable. All merchandise must be in it's original new condition and in original package, all the parts and packaging materials should be included.
- Ship the item back to the warehouse. Contact our customer service representative for all the instructions and for your RMA (Return Merchandise Authorization) number.
- As soon as we receive your return it will be inspected within 48 hours to process your refund.
- The refund will be issued to the original payment method, minus Restocking Fee of 20%, minus shipping or delivery charges for this order.
The original shipping or delivery charges are non-refundable. All refunds are subject to 20% restocking fee.
Please note that the special orders cannot be canceled or returned.
Mattresses and rugs if unpacked, are not returnable.
Changes to this Terms & Conditions
We reserve the right to update or change our Terms & Conditions. As such, you should check SellaStudio.com Terms & Conditions from time to time to see recent changes. If we make any material changes to this Terms & Conditions, we will notify you either through the email address you have provided us, or by placing a notice on our website.
Additionl Questions or Comments?
If you have any questions, please feel free to contact our Customer Service at (800)549-0605 or [email protected] We will be happy to answer any of your questions and looking forward to hear any feedback you have.