Frequently Asked Questions
As we are an online shopping website, we do not have a showroom to display our products. Our office (for correspondence only) are located at Brooklyn, NY. Please call us if you have any questions.
We accept the following methods of payment:
- All major credit cards (Visa, MasterCard, Discover, AmericanExpress);
- Debit cards with the Visa or Master Card logo;
- COD (Cash on Delivery) option. Only for NYC area and NJ, for all other states, please call or see at the check out if you qualify;
- Payments made via: PayPal, Amazon Pay.
- Payment information is protected by many layers of security to keep your information safe.
We are based in New York, therefore sales tax of 8.875% will be charged for orders shipped to New York only.It will be automatically included at your checkout.
We provide a one - year manufactures warranty from the date of purchase for all our products. If something happens to your purchase, please contact our office.
If you are not satisfied with something you purchased on our website you can return or exchange it within 14 days of the purchase.
If you need to cancel your order, please contact us immediately.
Customer Service Phone: (800) 549 - 0605
Customer Service Email: email@example.com
We do not offer any direct financing or payment plans at the moment.
We do provide Free Delivery with Installation Service For:
NYC (area), NJ, CT, DC, DE, MA, MD, PA - For Orders Over $500
FL, GA, IL, IN, NC, OH, PA, VA - For Orders Over $3000
We work with 10+ manufactures and order our products directly from them. All furniture items that are listed on our site are available as reported by the manufacturers and to the best of our knowledge. Most of the products that we offer are in stock and can be delivered almost right away.
But some times, when the product page displays In Stock status for the item, we can find out that the product is Out-of-Stock, Backordered or even Discontinued. We do not take responsibility for these cases, because manufacturers doesn’t provide with the daily inventory updates.
Special Order - this is a made to order product and shipping time will be extended. Back Order - this is popular items which sell out quickly and temporarily on back order.
Yes, we do that. A “certificate of insurance” is a document from the moving/delivery company’s insurance company, which verifies that the moving/delivery company is insured and specifies conditions that the insurance will be used.However, all buildings require a specific things in “certificate of insurance”, so you would need to provide us this info at least 1 day before a delivery.
There is absolutely no charge for a certificate of insurance.
NEED HELP? CALL OUR SUPPORT AT (800) 549 - 0605
Our hours are Mon - Fri: 9AM - 6PM (Eastern Time)
You can send us an email to firstname.lastname@example.org or you can use 'Live Chat' form.